Shipping Policy

Last Updated: September 5, 2026

At The8Dials, we are committed to getting your order delivered safely and on time. Please review the following shipping information before placing your order.

Order Processing

All orders are carefully processed within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery

Once your order has been processed, it will be shipped using our available shipping partners.

Estimated delivery time: 3–7 business days.

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be clearly mentioned on our website and may be subject to specific conditions.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation with tracking information.

You can use the tracking number to follow your package's delivery status.

Delayed or Lost Orders

While we work with reliable shipping partners, unexpected delays can occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us so we can assist you.

The8Dials is not responsible for delays caused by courier services, incorrect delivery information, severe weather, customs, public holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and product.

We will review the issue and assist you accordingly.

International Shipping

If international shipping is available, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs duties or taxes are the responsibility of the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact The8Dials Customer Support through the contact information provided on our website.

Thank you for shopping with The8Dials.